Preparing for the introduction of new ERP (enterprise resource planning) accounting software is an onerous task but it need not be a painful one. Viewed as an opportunity, tangential benefits are there to be gained as a value-add of the implementation. With a sufficient budget and correct approach, training can be used as an exercise in team and morale building as well as a preparatory activity for the roll out of new ERP accounting software.
ERP Accounting Software Success, pt. 2
Training is as important as the software itself
Aside from the increased functionality of a new ERP accounting software package, the training process can carry additional benefits in terms of interdepartmental good will and team building. More effective than hours of lectures and passive information acceptance, hand-on training encourages the end-user to approach the new software in a secure, low-risk setting. Application of the information is a true learning experience. Designating a specific area or location as a training facility and setting up work stations or thin clients tied to a dedicated server are some of the best ways to train end-users.
The hands-on approach is particularly good for obtaining the end-user buy in that is so essential for a successful erp implementation. Training can even be a pleasurable experience if well done. Functioning as a confidence builder, it is more likely that even those employees most resistant to change will espouse the new system more readily and bring others with them.
Training is a great investment in a company’s most valuable asset, its personnel. Comprehensive, thorough training reaps benefits beyond getting a system up and running. Knowledge is indeed, king and adequate training preparations will do much to minimize down time and ease the learning curve. ERP accounting software processes transactions that keep the cash flowing and the business running day to day and as such, introduction of new accounting software can be challenging.
When end-users are comfortable with the tools that they are given, they can be the greatest cheerleader for progress in any organization and that translates into the improved processes, efficiency and profitability that prompted the adoption of a new, more powerful system.
New software can be intimidating. If the introduction is done in a safe, pleasurable setting the shock of change softens and the mind opens. Using real life scenarios affords the trainer the opportunity to present change as a positive thing. Creating scenarios that are fun with a bit of humor lighten the atmosphere during a process that is often stressful. This investment in personnel is money well spent resulting in cost savings.
Be patient and encourage questions. Remember, their job is not IT but accounting or materials management or whatever. Don’t assume that what is rote to technical staff is within the basic knowledge of the end-user. End-users come in all shapes, sizes and technical skill levels. Supply the students with usable indexed manuals for future reference and links to online tutorials if they are available.
If trainers remain approachable and accessible an important piece of the new ERP accounting software rollout puzzle will be found, making an irreplaceable contribution to completing the implementation picture.