How ERP Manufacturing Software Applications are Implemented in the Restaurant and Food Catering Business
Industry- Specific and Industry- Compatible ERP Manufacturing Software Solutions Designed for the Food Service Industry (Part I)
Following up from the fact that ERP manufacturing software applications are used in the most diverse industries for industry-specific purposes, and that these applications to monitor and run distribution/supply management and production processes are also integrated into the majority of the generic types of ERP software systems on the IT/ ERP market, it would be useful at this point to discuss another example among these multiple industries employing the numerous – and for those businesses which do not possess all the necessary technical expertise to know about all the various suites and modules developed by the ERP software industry or are not proficient enough in the multiple features of ERP technology, as yet undiscovered- benefits of ERP manufacturing software applications.
One of the customer service industrial sectors for which ERP manufacturing software solutions are especially appropriate because of the multi- purpose applications designed to run multiple processes simultaneously, is the restaurant industry. This is one of those industries which, because of their characteristics in terms of inter- departmental relations and close personal rapport with customers and between employees, can benefit the most from their implementation: to improve internal communication between the employee/managers so that everyone involved in the business; from the waiters, hosts, servers to the bus- boys, cooks and floor managers, as well as the owner, can better organize and co- operate together to increase productivity and employee performance and accelerate order delivery.
As a pertinent comparison we could use Chef Ramsay's reality TV show to measure how the organization of a restaurant business ought to be restructured to achieve maximum productivity and customer satisfaction, because it gives an inside scoop into how a restaurant (especially if it is a small establishment or a family owned and operated business) is closer in structure and definition to the artisanal ideal (itself being the predecessor of large scale manufacturing methods for mass- consumption purposes), consisting of a small co- operative or tightly knit nucleus because of their proximity of relations between one another, which must work together as a collective entity in order to function efficiently for the mutual benefit of the workers and the success of the establishment – the two parties of course being dependent upon one another for their respective mutual success.
These are elements which are aimed at providing the overall maximum satisfaction for their customers. The popular reality TV show also evinces how proper inter-connectivity and inter- active communication through the exchange and inter- change of ideas among all restaurant departments (which are benefits provided especially by the applications of ERP manufacturing software technology) are elements which can increase the quality of service, accelerate service delivery to customers, improve employee performance, and significantly promote employee satisfaction, because in the end, in the restaurant industry if the employees are happy (especially the cooks), consequently the customers are happy, and no one wants to be served bad -quality food. This concept, of course, also applies to the general customer service industry.