ERP - Customer retention

COSTA MESA, Calif. – December 15, 2009 -- SYSPRO, the leading provider of visionary pragmatic ERP software, said today that SYSPRO USA President Joey Benadretti has reiterated the company’s top three principles for providing a high-value enterprise resource planning (ERP) solution for mid-market manufacturers and distributors which also continue to advance the company’s success against its largest ERP competitors.  Benadretti noted that the company focuses on value-based pricing, in-depth mid-market expertise in industry verticals and a corporate dedication to relationships and the success of its customers.  Benadretti has been investigating with SYSPRO U.S. Value Added Partners and key U.S. customers to gain insight into their needs and discuss ways they can leverage available technology to gain a competitive edge and increase market share.

“SYSPRO has repeatedly set itself apart in the ERP landscape by putting the needs of our customers first, and that is what has led to one of the highest customer retention rates in the industry,” Benadretti said.  “Our success is based on the success of our customers.  We focus on the continuous improvement of their businesses, helping them migrate to higher levels via the innovative use of technology.   Our high customer retention success is not underpinned by new customers going ‘live’ with SYSPRO.   It is based on the continual building of relationships with existing and new customers, providing customers with solutions that help them achieve greater insight into and tighter controls of their operations, such as adherence to FDA and other regulatory compliance.”  

“Investments in technology are rarely about short term needs,” continued Benadretti.  “SYSPRO technology allows manufacturers to personalize and tailor their systems to an untold number of unique business specific requirements without having the need to touch the underlying source code or undermining the business logic.  This clearly positions SYSPRO ahead of the competition and represents one of the most important attributes in terms of ensuring ROI, mitigating risk, sustainability and selecting a future-oriented business application.”

In keeping with the SYSPRO philosophy SYSPRO customer, Engineered Products Company (EPCO), a Minnetonka, Minn.-based supplier of electrical products, notes that the SYSPRO corporate philosophy was a primary reason why the company selected SYSPRO software over eight competitors.   “The SYSPRO team spent their time making certain the functionality of the software fit our business processes and business philosophy,” noted Jack Schuster, EPCO President. 

In 2009 SYSPRO was named “Software Company of the Year” by the Technology Council and “Outstanding Private Technology Company” by TechAmerica; however, Benadretti is looking ahead. “I refuse to rest on our laurels.  We hold past awards as standards against which we can measure our future achievements,” he says.

The SYSPRO customer focus is embodied in SYSPRO PragmaVision™ -- a visionary, yet proven ERP roadmap for mid-market manufacturers and distributors who demand a unique combination of robust, scalable and current technologies. They desire a proven track record, require strong references, a long-term relationship and seek evolution not revolution. SYSPRO provides ERP software and services to “simplify your success.”

About SYSPRO
Since its inception in 1978, SYSPRO has been delivering state-of-the-art business solutions to some of the world's leading companies. As a global leader in the production of world-class ERP software, the company now caters to the specialized needs of 14,000 licensed companies in more than 60 countries worldwide. SYSPRO is marketed globally through regional territory distribution centers and a global reseller network in the US, Canada, Africa, Asia Pacific, Australia and the UK.

SYSPRO is a fully integrated business software solution that provides complete control over the planning and management of all facets of business including accounting, manufacturing and distribution operations in a variety of industries. 

For additional information on SYSPRO, call Stanley Goodrich at 714/437-1000 or go to www.syspro.com