Top CRM Software

Top CRM Software Review – FreeCRM

As one of the top CRM software solutions available at no cost, FreeCRM created by CRM ASP. It is an internet-based CRM software solution which includes several features aimed at sales force automation. FreeCRM can be utilized for lead tracking, sales pipeline management, contact management, and even sales forecasting.

CRM ASP offers both a freeware and a paid version of FreeCRM. Some of the limitations of their free top CRM software version are:

1. Display of banner advertisements


2. No guarantee against downtime


3. No support is offered


4. Somewhat limited storage is offered – 10MB maximum


5. No encryption is offered


6. Synchronization with Microsoft Outlook and Palm is not enabled


7. Integration with Microsoft Office, specifically Mail Merge, is not implemented


8. Email capabilities are deactivated which prevents the creation of a Mail Merge

The paid version of FreeCRM is $15 per month per user whereas the free version offers support for unlimited users. Some of the features making FreeCRM a top CRM software solution are:

1. Calendar Activities – activities can be added to an online calendar which offers day, week or even month view


2. Company Groups – businesses and organizations can be defined with multiple addresses and custom fields; the tracking and  contact features allow the user to tie customers, prospects and vendors


3. Contact Management – data cards can be generated for customers or vendors which can be associated with businesses and organizations; contacts from other PIM managers – Outlook, Act!, Gold Mine, Sales Force, and Siebel – can be imported


4. Deals Management – opportunities can be defined for purposes of lead tracking and follow up


5. Task Management – can be used to provide a rough idea of the amount of time the user is spending attempting to close deals


6. Case Management – customer support requests from partners, vendors or customers can be solved using a virtual help desk to manage support tickets


7. Call Automation – call scripts can be generated and assigned to specific team members; call logging can also be enabled; the impressive call scripting and automation system is one of the main reasons that FreeCRM is one of the top CRM software solutions available


8. Email System – email integration and advanced mailing list features, namely pop3 and email campaign capabilities


9. Document Management – files can be stored and shared with business partners and associates


10. Creation of Forms – capabilities for the generation of answer scripts and surveys; makes distribution to clients from sales and support staff immensely efficient


11. Reports – FreeCRM offers real-time analytics and reporting options for the tracking and analysis of sales campaigns

Given all of these impressive features, FreeCRM is easily one of the top CRM software solutions currently available at no charge.