Customer relationship management (CRM) continues to play a big role in how companies manage their relations with their customers. They are using this system to not only increase sales, but productivity, as well. The one company that has had a great influence and success in this area is Salesforce.com and this company has always maintained a place at the top of the list. Others include names like Oracle, NetSuite, Epicor, Flex, OnContact, Sage Act, Maximizer CRM, Microsoft, Intaact Technologies, Prophet and others. Sometimes the best is based on the size of the market the business is working in, but the above mentioned names will often come up when referring to the top of the line in CRM software. As businesses keep a closer eye on customers and how the relationship with them is managed, this software’s role will increase and top 10 CRM will fluctuate.
Finding the Top 10 CRM
This is the software system that keeps businesses and their customers connected and informed of sales, marketing, contacts, meetings, emails, phone calls, up-selling, touch points and any other forms of communication. All communications are monitored and tracked so that there is always an up to date real-time view of the relationship. A good CRM system will go beyond just sales and marketing though, to include a personal touch. Reaching out to the customer with special offerings or discounts; offering freebies from time to time; and communicating on the basis of how are we doing and what more can we do? It’s about reaching out to the customer and enhancing the relationship all along the way.
This is how referrals are obtained and new clients are gained. It’s all about strengthening relationships and growing business. Whatever top 10 CRM list you come across, make sure that any pick from the list has to be the one that works best for your company. Everyone has different needs and the CRM vendor you select must be able to meet your particular demands or desires. The fit may not be perfect, but the idea is to get as close to that as possible. That means you’ll need a checklist of questions and notes when talking to CRM vendors. There will be numerous features and tools to consider and you will need to determine which are best for your business. You’ll need to take a close look at your operation and see what applications will work best for you and how you can make adjustments as you scale up.
Some of what you may need include such apps as email integration, daily schedule/To-Do, Web hosted service, calendar integration, mobile access, reporting options, real-time alerts, social networking pages, contact pages, telephone and online support, etc. There are a lot of things to consider before taking the plunge. Keep in mind that CRM vendors will be offering a basket of item from which to choose from. Make your choices wisely and be sure to observe the type of assistance you receive from the vendor, that’s important in assessing the type of relationship you will have going forward.
When checking out the top 10 CRM vendors, choose wisely.