Government ERP Systems
Enterprise Resource Planning is a must as well as a challenge for government organizations.Government ERP systems need to be streamlined for efficiency, accounting, cost controls, human resources, work flow, purchasing and procurement, partners and suppliers, etc. Fiscal accountability is a major concern because of the multiplicity of government outlays. Government agencies also need a reliable program for relationships with other agencies within and without government. These include G2G (government to government), G2C (government to citizen) and G2B (government to business).
What’s especially important for government agencies is the ability to efficiently produce, deliver and report guidelines, analysis, financials, and statistics, with the ease and speed of Enterprise Resource Planning. Then too, of course, there is the need to define, check, measure and communicate the economic, social, and political returns of government project or programs. And with the large numbers of personnel involved, real time information and access has to available at all times to those who need it
Government has a large volume of information to process on an ongoing basis. As such, it needs technology that is flexible and compatible with industry standards. Systems integration must be applied across departments, sectors, States, and local governments. This means that the system must be heavily secured against fraud, hackers, and internal corruption. The best option for ensuring such security is government ERP.
Government has a demanding constituency to deal with, so just as in the business community; it has a need for good customer relationship management (CRM). Most of the solutions for customer relations were designed for business, but government at all levels, have adapted ERP software solutions for dealing with constituencies throughout the country. There are a number of companies that have software options for government; below we list a few of them.
Aplicor is a strong player in the area of government Enterprise Resource Planning. It offers a software as a service CRM solution for government agencies which includes citizen-centric e-Government CRM, call center support, citizens self service, economic development automation, e-Government Process Workflow and Information Intelligence. Government CRM excels in the benefits of ease of use, staff productivity, and return on investment and access to information. This service is delivered on-demand via an Internet Web browser. Some of Aplicor’s other government services include ERP software for accounting, distribution, human resources, payroll, and manufacturing.
Other companies involved in supplying software for government ERP include, Lawson, Oracle and SAP. Government presents a big challenge for software companies expanding the Enterprise Resource Planning universe.