ERP Webinars

Webinar: 
Customer Retention in Tough Times: How to Inspire Customer Loyalty on a Budget

Featured Speakers:
	Karn Griffen Chief Technologist Compushare
	Ed Johnson President, SpaEquip
	Darayush Mistry Senior Director,  Product Management NetSuite Inc.

Great customer service pays—it’s more profitable to grow current customers than acquire new ones. But do you know what your customer retention rate actually is? Do you have tools to improve it? And are you able to drive incremental value from your customers?

Don’t wait for your next customer to churn! 
Attend a complimentary webinar on August 19 and you’ll learn the latest tried-and-tested best practices from companies that are focused on driving their customer service—and you’ll hear about the results they achieved.

Webinar Details
Topic: Customer Retention in Tough Times: How to Inspire Customer Loyalty on a Budget 
Date: Wednesday, August 19, 2009
Time: 2:00 p.m. Eastern (11:00 a.m. PDT)
Register here.

You’ll discover how to:

• Drive a unified customer experience across multiple customer touchpoints, from finance to sales to service to the web
• Maximize customer renewals
• Increase upsell revenue from current customers
• Ensure that all employees are aligned to make the customer the priority
• Track the entire customer conversation, from sales to service
• Monitor customer trends and analyze issues.

Featured speakers include Karn Griffen, Chief Technologist at Compushare, and Ed Johnson, President of SpaEquip. You’ll learn about the latest strategies for improving customer service, and how businesses are dramatically improving their customer focus—while also keeping a lid on their IT spending.

Can’t make it? View the recorded session later by registering here.

About NetSuite 
NetSuite Inc. (NYSE:N) is a leading vendor of on-demand, integrated business management software suites for mid-sized businesses and divisions of large companies. NetSuite enables mid-market companies to manage core business operations in a single system, which includes accounting / enterprise resource planning (ERP), customer relationship management (CRM), and e-commerce. NetSuite’s patent-pending “real-time dashboard” technology provides an easy-to-use view into up-to-date, role-specific business information. For more information please visit: www.netsuite.com.