Whether you take one small step, one giant leap of faith, or something in between—move your career forward. Make progress. Stop hitting the snooze button on the changes you want to make in your technical support organization and the ideas you have for yourself and your team.

With extensive experience responding to the ever-changing needs of industry professionals, only the HDI 2009 Annual Conference & Expo offers the most comprehensive educational program— helping you to enhance your knowledge base, engage with the people driving change, and move forward.

• Let dynamic keynote presenters inspire you to bring their enthusiasm and passion back to your professional and personal day-to-day activities.
• Customize your conference experience with the most relevant and proven industry best practices with pre-conference workshops.
• Choose from 107 content-rich sessions and other popular interactive offerings.
• Access hundreds of the most innovative products and services in the exhibit hall.
• Share information and stories with your peers at networking events that put the “social” back into “social networking.”
• Attend a private Vegas show featuring world renowned magicians and comedians Penn & Teller.

• Service and Support Strategy
• Support Operations Management
• Essentials for New Support Managers
• Applying ITIL®
• Metrics and Measurements
• Customer Focus
• The Human Factors
• Applying Technology
• Make it Work

Who Should Attend?

Whether you deliver internal or external support—or both—HDI 2009 offers you a wealth of opportunities to jumpstart your journey to service excellence.

• All support organizations—from new to mature
• Experienced support professionals and new managers
• Service and support professionals providing internal or external technical support
• Customer service professionals and managers
• Help desk professionals and managers
• IT managers, directors, and executives
• CIOs

HDI 2009 Annual Conference & Expo>>Education>>Keynote Presentations

Keynote 1  Penn & Teller "Penn & Teller" April 6, 4:30pm - 6:00pm Keynote 2  Todd Buchholz Author, professor, and Internationally Known World Economist "Thriving in a Chaotic Economy" April 7, 8:30am - 10:00am Keynote 3  Robert Ballard, Ph.D Scientist, Oceanographer, and Titanic Discoverer "Living the Dream" April 7, 4:15pm - 5:30pm Keynote 4  Daniel Burrus "Futureview: A Look Ahead" April 8, 8:30am - 9:45am Keynote 5  Patricia Russell - McCloud Orator and Best-selling Author "Mountain Get Out of My Way! " April 8, 4:00pm - 5:15pm Keynote 6  Kenneth Carter Teamwork & Life Coach "Average is Just Not Good Enough! PERIOD." April 9, 11:30am - 12:45pm