ERP Software

Software for Wholesale Distribution

Let’s say you distribute electronic components and your customers depend on you to get this equipment to them on time, which is usually as soon as possible. As such, this requires that you stay well stocked and if not, that you have access to just-in-time delivery. But more important, you need good software for wholesale distribution. The best software of this type is powered by Enterprise Resource Planning (ERP). It will manage your inventory, order entry, purchasing, shipping, logistics and accounting. It will also take care of your customer relationship management. Too many small businesses still rely on e-mail, telephone and their Website to conduct business. They support this with software out of the box.

If that’s the way you’re conducting business, don’t plan to around too long, because the competition will eat you up. The distribution business is built on reliability; your ability to get the product, component or stock keeping unit to the customer on time. To do that over and over again, you need software that can rise to occasion; you need ERP. This is the only software system that is integrated as well as automated, for the processing of swift transactions and the monitoring and tracking of distribution.

When a customer calls or e-mails you to inquire about their order that means you are slacking in your ability to satisfy that customer. Why, you ask. Because if you were working with enterprise software that wouldn’t be the case. You would have the proper applications modules in place and your customer could access that information for himself. The software for wholesale distribution will give your customer a real-time view of where the product is and where it’s going at any given moment.

Customers, of course, appreciate this kind of service and attention to detail. Distribution is a competitive service industry involving a lot of juggling of products, planning and schedules. Having the product and delivering it on time, is what keeps the cycle going. If your distribution business can do that, it is bound to get referrals from satisfied customers. Your being on time and staying in touch enhances your relationship with the customer.

That’s why customer relationship management plays such a big role in the overall scheme of things. Good customer service yields a positive a response. And when you get that, it’s more than likely that your customers will refer you to others. So, improve your game with software for wholesale distribution and ERP.

Written by :

Don Cooper