ERP Software

Outsourcing ERP Software Development and Customer Support Centers to Bangalore, India

Bangalore is an Indian city located in southern India.  Bangalore is over one thousand years old and is the third largest populous city in India.  This city is the fastest growing economic center in India.  In fact, Bangalore is often referred to as “the Indian Silicon Valley” because the thriving economy is based on high tech.  Enterprise Resource Planning or ERP software in Bangalore is everywhere.  Not only do United States and European based ERP vendors have offices in this city, but many Indian based ERP vendors reside there as well.

Some United States and European Enterprise Resource Planning software providers outsource their development and customer support centers to Bangalore.  There are several advantages to outsourcing.  Some benefits include:
•    Cost Savings
•    More Efficient
•    Quicker to Implement

ERP software vendors outsource to Bangalore to save on costs.  In-house customer support centers require businesses to spend on infrastructure requirements like hardware, software, equipment, networking, and employees.  Building this infrastructure takes time and money.  It is typically quicker to get up and running with an outsourced solution center.  And, outsourced call center employees only have to focus on customers, which may result in a more efficient operation and more satisfied customers.

Outsourcing isn’t for everyone and some Enterprise Resource Planning software providers may find it more profitable to develop and support their products in-house.  It’s a good idea to perform a cost-benefit analysis to see if outsourcing to Bangalore (or anywhere else in India) will be profitable.   Over the past decade, ERP software providers and other high-tech companies have almost saturated the Indian market with outsourcing needs.  As ERP software outsourcing in Bangalore continues to become more saturated, it is possible that we will see a shift in outsourcing.  United States and European based ERP vendors (and the high tech industry in general) may seek outsourcing support services in other viable countries like Asia and South America. 
Only time will tell what’s in store for the future of the Indian Silicon Valley.  For now, the following large high tech and ERP United States based players have chosen to remain in the Indian Silicon Valley:
•    Google
•    IBM
•    Hewlett-Packard
•    Yahoo
•    Oracle
•    Cisco
•    Microsoft
•    Intel

Written by :

kristine H