ERP Software

Enterprise Software Companies are Human Too! – Part four

Remember that as we discuss the blunders made by Enterprise Software Companies, keep in mind that we are doing so to learn from the mistakes of the past.  We are not recounting the blunders to mock these Enterprise Software Companies.   Also keep in mind that it is often the customer or the third party vendor who is to blame when things go wrong.  We are going to continue our discussion of blunders associated with Infor Global Solutions.  In 2006 Infor Global Solutions implemented an Enterprise Resource Planning solution for a company called Western Textile.  Western Textile sued Infor because Infor claimed that Western Textile owed them over one hundred thousand dollars in licensing fees.  It turns out that these two companies settled out of court. 

Now we are going to move on to an Enterprise Software Company called JDA Software.  JDA Software implemented an Enterprise Resource Planning solution for a customer called Dillards.  Dillards claimed that the ERP product didn’t meet obligations for two software license agreements for which they had paid eight million dollars.  It seems that there’s a lot of suing going on over licensing agreements.  When you sign your licensing agreements, make sure the terms are solid.  Make sure there is no confusion or a future law suit may happen. 

The last Enterprise Software Company we are going to discuss is a company called Lawson Software.  Lawson Software experienced a couple of blunders in 2009.  The first blunder was with a company called Public Health Foundation Enterprises.  Unfortunately for both parties, the ERP implementation was a complete failure.  Remember to plan, plan, plan for an ERP implementation and make sure all your ducks are in a row so that the implementation can be pulled off successfully.  The second blunder occurred between Lawson Software and a company called Sisters of Charity of Leavenworth Health System.  Sisters of Charity of Leavenworth Health System sued Lawson Software in 2009 for retiring some of their ERP applications that the Sisters of Charity of Leavenworth Health System had implemented.  Lawson provided Sisters of Charity of Leavenworth Health System with replacements for the outdated ERP applications.

I hope you’ve learned a lot about “what not to do” when purchasing and implementing an Enterprise Resource Planning solution from an Enterprise Software Company.  It’s always great to learn from mistakes that others have made.

Written by :

kristine H