ERP Solutions

Overcoming a Potential Hazard Associated with SaaS ERP Solutions

The simply unspeakable hazard associated with SaaS ERP (Software as a Service Enterprise Resource Planning) solutions is….oh…dare I say it??  Okay….the awful word is… outage!!!  There, I said it and now the cat is out of the bag.  A SaaS ERP vendor outage is sure to upset customers by not allowing them access to their data due to a system failure.  Even though SaaS ERP vendors create fail safe plans, the unthinkable could still happen.  In fact, the unthinkable did happen to a SaaS Enterprise Resource Planning vendor called Workday.  However, Workday responded to this unavoidable and unfortunate situation gallantly.  Workday implemented a backup plan for their backup plan and it saved the day.  Within a couple of hours after the outage Workday had its customers up and running without data problems in a secondary Workday datacenter.  Workday also responded by holding an information session on the outage.  It’s obvious that Workday holds their customers in high regard and keeps communication lines open at all times.  And, keeping communication lines open between vendor and customer is essential.  When you are looking for a SaaS Enterprise Resource Planning solution, remember that it’s important to find a SaaS ERP vendor as committed as Workday.  This type of SaaS ERP vendor will save you a lot of headache in the long run.  Make sure you research the SaaS Enterprise Resource Planning vendors you are interested in before signing on.  Find a SaaS Enterprise Resource Planning vendor that you can trust and has impeccable customer service.  It will make all the difference for your business relationship.  Also make sure the SaaS ERP vendor has an established disaster plan.  You might want to ask questions like how they will recover data in the event of an outage.  Another good question is to ask who contacts their customers in the event of an outage.  Set your business up for success by selecting the right SaaS Enterprise Resource Planning solution.  There are several SaaS ERP solutions on the market today so you will not have to worry about the pickings.  In fact, there are so many SaaS Enterprise Resource Planning solutions on the market that potential customers often get overwhelmed.  Keep your wits about you and organize a team of employees to help you evaluate each of the SaaS ERP solutions.

Written by :

kristine H