ERP Software

Call Accounting Software

Call accounting software is a software program or suite of programs that allows small or mid-sized business owners to monitor, analyze and report calling activity within a phone network. Call accountingsoftware is primarily installed by managers of telemarketing or customer service call centers, but it can also be used by hotel managers and other employers in the hospitality or customer service industries.

Call accounting software can assist managers as they gather and analyze data for the purpose of employee training, performance monitoring, and telephone service accounting. The best call accountingsoftware programs offer reporting features that provide the following reports in screen accessible or email formats: department details, account details, division summaries, most expensive and longest calls, call volume by hour, number of calls made per extension, and carrier comparisons. Telemarketing managers can use these software programs to view the activity on any given extension at any time, and operations managers can compare phone service bills with phone activity to research the most economical phone service providers.

With some call accounting software packages, it is easy to examine and compare negotiated long distance rates or fixed rates per minute, message unit costing, banded costing and fixed costs per call. Some programs also allow managers to compare equipment charges and also simultaneously examine equipment charges and call costs.

Since cellular charges can contribute significantly to a company telecommunications bill, some forms of call accounting software can allow managers to track and monitor cellular activity. With the right callaccounting software program, managers can see who among their employees is exceeding allotted minutes, making personal calls, or making calls outside of business hours.

Some call accounting software programs can also track calling card charges and can also separate billing for multiple companies, accounts or tenants who share a building or phone network. Some software programs offer an account code or authorization code system that can immediately track any coded calls back to the user or location of the call.

If you are a small business owner or manager, especially in a telemarketing or heavily customer service oriented field, consider investing in a call accounting software program. Programs like these can help you reduce excess telecommunications expenses by properly allocating calls to specific accounts. Better record keeping means greater efficiency and better management. Call accounting software programs also increase productivity, since employees tend to use phone time more appropriately and efficiently when they know that all calls are monitored and recorded. Call accounting software programs can also make employee training faster and more effective, and can improve the business use of cellular phone minutes and bandwidth. Most important, call accounting software can help control extraneous telecommunications costs by improving accounting accuracy.

Erin Sweeney

Written by :

tracey boxer