The Multiplicity of Variables a Company Must Take into Account During the Process of Global ERP Implementation and Deployment- Further Variants in Analyzing Foreign Market Data and Related Investment Opportunities Before Global ERP Deployment-(PART IX) The Transformation of the Vendor/Customer and Employer/Employee Relationship Model Made Possible Thanks to the Global Dissemination of ERP software systems  

ERP Software

Global ERP Implementation and Deployment -  Part IX

Many additional changes occur within the internal organizational framework of a company which implements global ERP software solutions for the first time. Some of the standard traits which are affected and transformed in a positive manner include the company ‘s corporate hierarchical/ pyramidal structure – which is rearranged from the standard, classical vertical top-down chain of command or control over the workforce, to a horizontal system involving the participation, unrestricted access to information regarding company operations, and simultaneous collaboration on multiple company projects by every department in the organization through a centralized online database repository merging all company operations and functions within the various departments.

This characteristic, resulting from the implementation and deployment of global ERP systems, has the significant advantage of bringing the employee/manager relationship to a higher level of mutual trust and confidence in the operations of the managerial boards (now subject to scrutiny by all company departments as well as by the company’s internal and external partners or business associates) and in the quality of employee performance, respectively. It also affords the major benefit of better communication between the managers and employees, the latter whom are also, within this more socially acceptable horizontal model, able to offer their contributions and innovative ideas on how to better improve overall company performance in all its aspects, in order to promote its business growth and expansion in the global free markets.

Essentially, this new model presents a decentralization of corporate power within a company or organization, and the delegation of more decision-making powers to each individual department, which, by accessing in real-time the company’s central repository of global data as pertaining to internal corporate operations and open market activities, is then able to handle its tasks more efficiently without resorting to the help of managers.

The circular and rotary model which is central in the architectural design of all the processes proper to enterprise resource planning and to the integration of all its modules and applications with the company’s individual department functions (including compatibility with the company’s standard software support platform/ s, among other factors), enables the simultaneous and instant access to the repository by all employees and the managerial levels, allowing for real-time interchange/ exchange of communication and data among all the sectors in the organization, in the end  maximizing production and quality levels thanks to this cross-referencing process involving the participation and co-operation of all the company sectors, which now, within this new model, are able to handle multiple tasks and reduce time constraints or potential operational delays.     

Just like the bond between employer/ employee is strengthened and transformed positively thanks to the implementation of global ERP software systems, the same is true between vendor and customer in the ERP industry; a closer relationship with buyers/ business clients results in higher customer loyalty, satisfaction, and trust in the vendor. In support of this point, we have mentioned in other articles how the use of TWITTER among co-workers and by the CEO of a vendor to communicate directly and personally with customers worldwide, can greatly improve customer relations by creating an element of “friendliness” through the various user options offered to subscribers by the numerous social media outlets.

Written by :

tracey boxer