CRM Software
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Written by kristine H
December 19, 2011 Hits: 545 
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Customer relationship management (CRM) continues to play a big role in how companies manage their relations with their customers. They are using this system to not only increase sales, but...
Written by kristine H
December 19, 2011 Hits: 253 0
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Just as with enterprise resource planning (ERP), customer relationship management (CRM) takes serious consideration before implementation. There are a lot of things to consider that will have an effect on...
Written by Amy Cruz
December 15, 2011 Hits: 1274 0
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As never before, the importance of Customer Relationship Management (CRM) to growing a company’s bottom line cannot be underestimated. While many of the CRM activities are now automated, all CRM...
Written by pamelarichards
December 13, 2011 Hits: 1209 0
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Customer relationship management (CRM) and enterprise resource planning (ERP) are working hand-in-hand today in the quest for better customer relations. Companies are increasingly realizing that keeping a sharp eye on...
Written by ricktyner
November 11, 2011 Hits: 327 0
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Customer Relationship Management (CRM) is one of the most popular modules companies add to the ERP suite of solutions. But for a small to mid-size company that’s recently gone through...
Written by kristine H
November 10, 2011 Hits: 287 0
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The first pillar of our “go slow” approach to CRM was to start with just the sales force automation (SFA) component of CRM, with a plan to add marketing support...
Written by tracey boxer
November 08, 2011 Hits: 241 0
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My how time flies. It’s been over 10 years since Marc Benioff, the founder and CEO of Salesforce.com predicted the rise of software as a service. Today his company is...
Written by tracey boxer
October 31, 2011 Hits: 493 0
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A wise man once asked me if I could identify the single requirement for business success. Capital? No. A Big Idea? No. A monopoly? No. Customers? Yes! If you have...
Written by tracey boxer
October 31, 2011 Hits: 823 0
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Here’s a number you can throw your arms around: CRM costs roughly $5-6 million a year for companies with over $1 billion in sales, according to a recent Aberdeen Group...
Written by tracey boxer
October 31, 2011 Hits: 704 0
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How long is a piece of string? That question is analogous to asking how much CRM costs. There are just too many unknowns, too many variables to begin to construct...
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